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Privacy Policy

Introduction

Thrifty Car Rental is dedicated to protecting its customers privacy and their personal information. This privacy statement explains the processes around what data we collect about you, how it is obtained, what it will be used for and who will access it.

Thrifty as a data controller is committed to ensuring that all personal information is processed in line with the General Data Protection Regulations (GDPR), the information security requirements of ISO27001 and the Payment Card Industry Data Security Standards (PCI DSS) throughout the information lifecycle.

This privacy statement applies to the information held about you that can be used to identify you as an individual, known as personal information. Personal information includes, but is not limited to, your name, addresses, telephone number, email address, credit card or other billing information. By providing personal information to Thrifty, you acknowledge that you understand and agree to the terms of this privacy statement and the subsequent processing of your personal information in accordance with this statement.

Collection of your Personal Information

When booking car rental services or registering for an account, Thrifty will ask for your name, postal address, telephone number and email address. This allows Thrifty to process your booking, to contact you if we have any problems with your request or to send you an electronic confirmation of any quotes obtained or confirmation of bookings made. This information is shared with our Thrifty site locations who will source and provide you with your vehicle. If your personal information is going to be shared with any 3rd party we will require your explicit consent.

If you pay for your rental at the time of booking you will be asked to enter your payment card type, long card number and expiration date to enable Thrifty to take your payment. Thrifty will never store your long card number in its entirety, only the last 4 digits will be displayed when viewing, amending or deleting your card details. Sensitive credit card information will never be stored after authorisation (magnetic strip data, CVV number or any pin number).

To enable the booking to take place Thrifty will ask for identification which can include a passport, driver's license, utility bill or a credit card statement. This information will only be kept for the purpose of that individual rental agreement and securely disposed of when no longer needed for that rental agreement.

IP Address

We collect your IP address when you visit our website, this will only identify your internet service provider and does not contain any personal information about you as an individual. This information is solely used to allow us to understand where our site traffic originates to prevent any unauthorised access.

Use of Cookies

What do we use cookies for?

Cookies enable us to customise our website and offerings to your needs and provide you with a better online experience. In addition, cookies are used to measure usage of various pages on our website to help us make our information more pertinent to your needs and easy for you to access. The types of cookies that we use are referred to as "session" cookies and "persistent" cookies.

There are other types of cookies that track your browser/device across websites you visit but we do not use these. To learn more about cookies and how to manage them please visit www.aboutcookies.org.

Infotainment System

Our vehicles may be equipped with an infotainment system that if the customer chooses to use will store certain information. If the customer connects their mobile device via Bluetooth or cable then the infotainment system can store the Bluetooth device name, contacts list, text messages, emails, call logs and any routes or destinations i.e. home address.

If customers choose to use the infotainment system then Thrifty is not responsible for any data that is left in the vehicle as a result of the customers use. We cannot guarantee the privacy practices of Thrifty for such information and all customers are advised in the signed rental agreement, and via this statement to ensure they reset the infotainment system back to its original factory settings before the vehicle is returned. If you require any assistance in this then please speak to a Thrifty representative at the branch.

How your Information is Collected and Stored

All customer personal data is collected directly from the customer in connection with the rental of a vehicle or a service provided by Thrifty. The information is collected via but not limited to the following:

• Thrifty website;
• A phone call made to one of our Thrifty services
• In person at a Thrifty branch
• Infotainment systems (Thrifty does not request, require or process any information added to the infotainment by the customer)

Our Web Site may contain links to third party web sites. We do not monitor or control the information collected when you choose to "click through" links to access these websites.

Your information - Your choice

Customers can request copies of the personal information held about them at any time and to advise us of any amendments to keep the information up to date. We have strict procedures for storing and disclosure of personal information to prevent unauthorised access. Therefore, we will ask for proof of identity before we disclose any information to you. Please address requests to:

The Marketing Department,
Thrifty Car Rental
Scot House
Halifax Road
Cressex Business Park
High Wycombe
HP12 3SN

Or - Marketing@thrifty.co.uk

Customers can withdraw their consent at any time to stop Thrifty from processing or accessing their information in line with Article 7 of the General Data Protection Regulations – exemptions to certain information apply.

Please contact the above address if you wish to withdraw your consent.

How we use your information

Your personal information will only be used for the specific purpose that the information was collected for, if your information is to be used for any other purpose other than what it was originally intended then Thrifty will always gain explicit consent from its customers beforehand. Your personal information will only be kept for the period that it is required, once that time has elapsed your information will be securely deleted/disposed of.

We use information collected for the following, but not limited to purposes:

• To create a registered customer account;
• To make your rental reservation;
• Assist in the transaction to secure your vehicle rental;
• To confirm and verify your identity for fraud prevention;
• To provide customer service in relation to your rental or to respond to an enquiry made;
• To contact you about a claim during your rental period i.e. insurance or a penalty notice (parking fine, speeding ticket etc);
• To bill and collect any amounts owed in connection with your rental;
• If opted in, to provide you with marketing offers from Thrifty;
• If opted in, to help Thrifty improve its products or services by completing customer feedback on the service received from Thrifty;
• To protect the rights and property of Thrifty.

Control of your Personal Information

Customers are welcome to see the personal details records held about them at any time and to advise us of any amendments to keep the information up to date. We have strict procedures for storing and disclosure of personal information to prevent unauthorised access. Therefore we may ask for proof of identity before we disclose any information to you. Please address requests to:

The Marketing Department,
Thrifty Car Rental
Scot House
Halifax Road
Cressex Business Park
High Wycombe
HP12 3SN

Sharing information with service providers

Thrifty will only share your information where you have consented to the sharing or for the purpose of the transaction or process to take place that the information was provided for, i.e. to carry out the rental of a vehicle.

Thrifty may use other companies as our service providers to act on our behalf and assist us in the conducting of our business or performing services for us under our instruction i.e. hosting a website or database. Any third party that has access to personal information will maintain appropriate security standards in line with that of Thrifty to protect your personal data and use the personal data we provide to them only for the purposes we specify and that you have consented to.

Sharing this information for protective or legal uses

We may share your personal information for legal reasons as we believe necessary or appropriate, including:

• When legally required to or in response to a legal process;
• For the detection or prevention of a serious crime;
• Under applicable law, including laws outside your country of residence;
• To process, handle or otherwise respond to claims for damages, including claims or demands for bodily injury or property damage;
• To respond to requests from public and government authorities including public and government authorities outside your country of residence;
• To recover our vehicles, equipment or any monies due;
• To enforce the terms of the rental agreement contract;
• To protect our rights, privacy, safety or property, and/or that of our subsidiaries, you or others; and
• To allow us to pursue available remedies or limit the damages that we may sustain.

In summary

This privacy statement will be maintained and updated to reflect any changes in Thrifty's processes or any changes to legislation or law that might impact how we manage your personal information. We encourage all users to regularly review this statement to ensure they are always fully aware of how Thrifty manages and protects their personal information.

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